Return Guide and Cancellations
Return and Cancellation Guide
Cancellations:
- Orders can be canceled on the same day of placement without any penalty.
- Cancellations made after the order date will incur a 20% charge of the order value. This charge helps cover operational costs, as all products are made-to-order, requiring time and resources.
- Cancellations on the delivery day are not allowed to ensure fairness to our workers' time and wages.
Returns After Delivery – Online Orders:
- Returns are accepted within 14 days of delivery for unused and unopened items.
- A 20% restocking fee applies to "change of mind" returns to account for processing and repackaging costs.
Return Guide:
- Defective or Damaged Products: Returns for defective or damaged products are free. Please contact our Customer Service team immediately for assistance.
- Change of Mind: Non-defective items can be returned within 14 days, with a 20% collection charge applied to cover operational costs.
- Goods Care: The goods must remain in good condition while in your possession until the collection is arranged.
Refund Processing:
- Refunds will be issued once the returned goods are received and inspected.
- Allow up to 5 business days for the refund to reflect in your account.
Customer Support:
For further assistance, reach out to our help center:
- Monday-Friday: 9 AM – 5 PM
- Saturday-Sunday: 9 AM – 3 PM
We strive to maintain fair and transparent policies while ensuring smooth operations. Please don’t hesitate to contact us if you have any questions.
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